Store Policies

Customer Service:

 At Transom Jack's, customer service is our number one goal. We feel that we have in place store policies that reflect our commitment to customer service. Please review our policies below before ordering.

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Order changes and Cancellations:

• We do not accept change orders or cancellations at this time
• Please make sure the item/item's your order are correct for your given set-ep and application
• Please double check the shipping address before you submit your order.

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Returns:

• Unopened items may be returned for any reason within 3 days. 
• Please contact us to obtain return instructions and a Return Authorization number prior to returning your package. 
• Return requests must be submitted to Transom Jack's, by using the link at the top of this page. 
• You are responsible for the cost of having the product(s) shipped back to us, unless the return is due to an error on our end. 
• We will not issue a shipping credit on packages returned to us unless the return is due to an error on our end.
•  Items may be returned for refund only.
• * Items returned to us will be charged 20% restocking fee

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Warranty Information:

• All of the products we carry have their own limited warranty offered by the manufacturer, some may be eligable for an extended warrenty thru thier respective manufacture. 
• Any claims based on manufacturer warranties must be made directly to the manufacturer, and not through Transom Jack's.

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 Out of Stock Products:

• While we strive to only sell products that we have inventory for, we may run out of stock on item on occasion before they are shipped.
•  If your order can not be fulfilled, we will notify you be email and will gladly credit you in full for any unshipped products.

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Tax:

• Sales tax of 5% will be added to all orders shipping to the state of Wyoming.

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Shipping:

• Here at Transom Jack's, we use UPS calculated shipping based on size and weight. 
• However, we reserve the right to ship smaller items via USPS based on weight as well. 
• Please be sure to provide a complete physical address when ordering, UPS will not ship to a P.O. Box.
• All CMC orders are usually filled and shipped within 3 working days after your payment has cleared.
• All Hydro Dynamics products will be filled and shipped anywhere from 1-3 weeks since these products are custome built and made to order.
• We will email you a shipping tracking number once your item has shipped
• Tracking information is sent out after 5:00 pm US Mountain Standard Time 
• Transom Jack's, can not be held responsible for shipping delays caused by reasons beyond our control such as, but not limited to, weather, disaster, equipment break downs and the like.

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Handling:

• At DH Camping and Fishing Supply, we never charge a handling fee. 
• The way we see it, why should you pay for us to box your items. 
• You will notice there is no handleing fee mark-up during checkout!!

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International Shipping:

• International shipping available on CMC products only.
• Due to Non-Compete rules set by the Manufacture, CMC, we can not drop ship to the following Countries
• Austraila
• Greece
• All international orders will be invoiced through PayPal, meaning we will send you invoice to your email address for payment.
• Please contact us at: transomjack@dhcampingandfishingsupply.com  for international orders